Investor Charter

SEBI Investor Charter for Stock Brokers — your rights and our commitments.

Vision

To follow the highest standards of ethics and compliance while facilitating the trading by clients in securities in a fair and transparent manner, so as to contribute to the creation of wealth for investors.

Services Provided to Investors

• KYC entered into KRA System and CKYC
• Allocation of Unique Client Code
• Copy of duly completed Client Registration Documents to clients
• Issuance of intimations regarding margin due payments
• Intimation of securities held in Client Unpaid Securities Account (CUSA)
• Risk management systems to mitigate operational and market risk
• Facilitate client profile changes as instructed by the client
• Information sharing with the client as per exchange circulars
• Redressal of investors' grievances

Rights of Investors

• Ask for and receive information about the work history and background of the person handling your account, as well as information about the firm itself.
• Receive a copy of all completed account forms and agreements.
• Receive account statements that are accurate and understandable.
• Understand the terms and conditions of transactions you undertake.
• Receive contract notes for trades executed, showing transaction price, brokerage, GST and STT etc., within 24 hours of execution.
• Receive funds and securities/commodities on time, within 24 hours from pay-out.

Do's for Investors

• Read all documents and conditions being agreed before signing the account opening form.
• Receive a copy of KYC, account opening documents and Unique Client Code.
• Read the product/operational framework/timelines related to Trading, Clearing & Settlement processes.
• Receive all information about brokerage, fees and other charges levied.
• Register your mobile number and email ID in your trading, demat and bank accounts to get regular alerts.
• Verify details of trades, contract notes and statement of account; use the trade verification facility on exchange websites.

Don'ts for Investors

• Do not forget to strike off blanks in your account opening and KYC.
• Do not submit an incomplete account opening and KYC form.
• Do not transfer funds, for trading, to anyone other than the stock broker. No payment in the name of an employee of a stockbroker.
• Do not ignore emails/SMSs about trades; raise a concern if a discrepancy is observed.
• Do not share trading passwords.
• Do not fall prey to fraudsters luring you with promises of huge profits.

Grievance Redressal

In case of any grievance, approach the stock broker, then the Stock Exchange, and then SEBI for resolution within the prescribed timelines. For any queries under the Investor Charter, write to [email protected].